1. Information We Collect

We collect information to provide a secure, reliable, and personalized car buying and selling experience. When you register on our platform, list a vehicle, contact a seller, or complete a purchase, we may collect personal details including your full name, phone number, email address, residential address, government-issued identification, and payment-related information. Because we utilize blockchain technology, we also collect your Web3 wallet address (e.g., MetaMask), public transaction hashes, and smart contract interaction data. Additionally, we collect vehicle-related data such as car model, registration number, mileage, pricing, and images uploaded by sellers. Technical information like IP address, browser type, device details, and usage behavior may also be gathered to improve website performance and prevent fraudulent activities.

2. How We Use Your Information

The information we collect is used to operate and improve our services efficiently. This includes verifying user identity, approving vehicle listings, processing crypto payments via MetaMask, facilitating Smart Contract escrows, and releasing funds to sellers upon buyer confirmation of delivery. We also use collected data to personalize your experience by showing relevant vehicle recommendations, sending important notifications, and improving our platform through analytics and user behavior insights. Your information helps us maintain a trusted automotive marketplace.

3. Legal Basis for Processing Data

We process your personal data based on one or more lawful grounds, including your consent, contractual necessity, legal obligations, and legitimate business interests. For example, we may process your data to fulfill a vehicle purchase agreement, execute Smart Contracts, or comply with applicable automotive and financial regulations. You always have the right to withdraw your consent where applicable, without affecting the lawfulness of processing carried out before withdrawal.

4. Data Protection & Security Measures

We prioritize the security of your personal information. Our systems use industry-standard security technologies, including SSL encryption, secure servers, access control mechanisms, and regular system audits. Only authorized employees and verified partners have access to sensitive information, and they are bound by confidentiality obligations. While blockchain transactions are inherently transparent, we secure your off-chain personal data and chat logs with rigorous protocols. Despite our best efforts, no system is completely secure, and users are encouraged to protect their account credentials and private keys.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and optimize marketing efforts. Cookies help us remember your preferences, improve page loading speed, and display relevant vehicle listings. We also use local storage to maintain your Web3 wallet connection status. You can control or disable cookies through your browser settings. However, disabling cookies may limit certain website functionalities.

6. Third-Party Services & Data Sharing

We may share limited personal information with trusted third-party service providers such as Web3 wallet providers (e.g., MetaMask), blockchain networks, payment gateways, identity verification partners, vehicle inspection agencies, and logistics providers strictly for operational purposes. We do not sell or rent your personal information to third parties. All partners are contractually obligated to protect your data and use it only for specified purposes.

7. User Responsibilities

Users are responsible for ensuring the accuracy of the information they provide on our platform. Providing false or misleading vehicle details may result in account suspension or legal action. You are also responsible for maintaining the confidentiality of your login credentials and Web3 wallet private keys. CryptiCars will never ask for your private keys or seed phrase, and you are responsible for all activities conducted through your account.

8. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Once the retention period expires, your information is securely deleted or anonymized to prevent unauthorized access or misuse. Please note that data recorded on public blockchains (such as transaction history and wallet addresses) is immutable and cannot be deleted or altered by CryptiCars.

9. Your Privacy Rights

As a valued user of our car selling platform, you have full control over your personal information. Subject to applicable laws, you are entitled to exercise the following rights:

• Access your personal information held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain data processing activities
• Request portability of your data to another service provider

Note: Due to the immutable nature of blockchain technology, we cannot delete or modify data that has already been recorded on a public blockchain (e.g., wallet addresses, transaction hashes).

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our services, legal requirements, or operational practices. Any updates will be published on this page with a revised effective date. We encourage users to review this policy periodically to stay informed about how their information is protected.

11. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our customer support team through the official contact channels listed on our website.